These Terms & Conditions ("Terms") govern your studio's access to and
use of Encore Performance Suite ("Encore," "we," "us," or "our"). By
creating a studio account, completing checkout, or using Encore, you agree
to these Terms on behalf of yourself and the studio or organization you
represent.
1. Account authority and responsibility
You confirm that you are authorized to create and manage the Encore
account for your studio. You are responsible for keeping account
credentials secure, assigning appropriate user access, and ensuring
information entered into Encore is accurate and lawful.
2. Subscription plans and student-record pricing
Encore is offered through Essentials and Pro subscription plans. Monthly
software pricing is based on the studio's applicable student-record band.
New studios begin in the 0–100 student-record band. Encore may review the
number of student records associated with a studio and move the studio to
the appropriate pricing band for a future billing cycle.
Encore will provide notice of an automatic student-band pricing change
through the application and/or the studio email address on file before the
new price takes effect.
3. Optional add-ons
Optional paid features, including Drawing Board, may be added to an
eligible Encore subscription. Add-ons are billed in addition to the base
software subscription at the price shown when the add-on is selected.
Additions may take effect immediately and may be prorated. Scheduled
removals may remain available through the end of the current billing
period.
4. Recurring billing and payment authorization
Encore subscriptions are billed on a recurring monthly basis unless
cancelled. By completing checkout, you authorize Encore and its payment
provider to charge the payment method associated with your subscription
for recurring subscription fees, applicable add-ons, taxes, and other
amounts you expressly authorize.
You are responsible for maintaining a valid subscription payment method.
If a payment fails, Encore may retry the payment and may place the account
into a grace, past-due, restricted, or suspended state until payment is
resolved.
5. Plan changes and cancellation
Plan upgrades may take effect immediately and may be prorated for the
current billing period. Plan downgrades generally take effect at the next
billing cycle. You may schedule cancellation through Encore. Unless stated
otherwise at the time of cancellation, access continues through the end of
the current paid billing period and the subscription will not renew after
that period.
6. Refunds
Subscription charges are generally non-refundable once a billing period
begins, except where required by law or where Encore expressly approves a
refund. Cancelling a subscription does not automatically create a refund
for unused time remaining in the current billing period.
7. Studio payment processing
Encore may allow a studio to connect a third-party payment processor,
such as Stripe, so the studio can accept payments from families and other
customers. Payment processing is separate from the studio's Encore
software subscription price unless Encore expressly states otherwise.
The studio is responsible for its merchant account, payment-processing
obligations, refunds, disputes, chargebacks, customer-facing policies, and
compliance with the payment provider's terms. Third-party processing fees
are governed by the studio's agreement with the applicable payment
provider.
8. Studio data and authorized use
You retain responsibility for the studio, student, family, staff,
financial, scheduling, communication, and other information your studio
enters or uploads to Encore. You may use Encore only for lawful studio
operations and may not use the service to violate another person's rights,
distribute unlawful or malicious content, interfere with the service, or
attempt to gain unauthorized access to another studio's account or data.
9. Communications and electronic notices
You agree that Encore may provide service-related communications,
subscription notices, billing notices, security messages, and other
account information electronically through Encore or the email addresses
associated with the account.
10. Availability, maintenance, and changes
Encore may update, improve, modify, or discontinue features as the product
evolves. We aim to provide reliable service but do not guarantee that the
service will be uninterrupted or error-free at all times. Maintenance,
third-party outages, internet failures, security events, and other factors
may occasionally affect availability.
11. Third-party services
Encore may integrate with third-party products and services. Your use of
those services may be subject to separate terms and privacy practices from
the third-party provider. Encore is not responsible for a third party's
independent services, policies, or outages.
12. Suspension and termination
Encore may suspend or terminate access for nonpayment, fraud, security
risk, unlawful use, material violation of these Terms, or conduct that
threatens Encore, its customers, or its systems. Where practical, Encore
may provide notice and an opportunity to resolve the issue before
termination.
13. Disclaimer and limitation of liability
Encore is provided on an "as available" basis to the extent permitted by
law. Encore is a studio-management platform and does not replace your
studio's professional, accounting, tax, legal, employment, payment, or
regulatory obligations. To the maximum extent permitted by applicable law,
Encore will not be liable for indirect, incidental, special, consequential,
or punitive damages arising from use of or inability to use the service.
14. Changes to these Terms
Encore may update these Terms as the service, business, or legal
requirements change. Material changes may be communicated through the
service or by email. Continued use of Encore after updated Terms become
effective constitutes acceptance of the updated Terms where permitted by
law.
15. Contact
Questions about these Terms or an Encore subscription may be sent to
info@encoreperformancesuite.com.